Refunds & cancellations.
This policy covers payments made to ZeroBrainCells for its own digital features. It does not cover purchases from external stores or money paid directly to a creator.
Our no-refund policy
We do not offer discretionary refunds or cancellations for completed digital purchases, including change-of-mind requests. This policy does not exclude remedies required by applicable law. Suspected duplicate charges or payment taken without delivery must be reported so the transaction and delivery status can be checked.
There is no recurring subscription to cancel. You may stop before completing payment. Once a digital purchase is completed, we do not offer a change-of-mind cancellation. Removing an entry or page after delivery does not itself create refund eligibility.
Receipt purchases
The ₹19 INR payment buys one public Receipt entry. Once the payment is verified and the entry is published, the digital feature has been delivered. Preview the submitted name, message and link before paying: there is no self-edit facility and no change-of-mind refund.
Fund My Life purchases
The ₹199 INR payment buys publication of one personal page, with subsequent profile and wish updates at no additional setup fee. Once the verified payment publishes the page, that digital feature has been delivered. Changing or removing your page does not cancel the completed purchase.
Duplicate charges or payment without delivery
Do not pay again just because a return page is delayed. Use the product’s payment-status check first. If you see a duplicate successful charge, or money was taken but the purchased feature was not delivered, email support with the payment reference so we can check the provider’s result and the platform record.
We first investigate whether payment succeeded and whether delivery can be completed or restored. A duplicate charge does not intentionally purchase another entry or publishing entitlement. Our no-refund policy is not a reason to ignore a payment error or deny a remedy required by applicable law.
Requesting help and processing times
Email zerobraincells2026@gmail.com with the product name, order/payment reference, amount, payment date and a description of the issue. We aim to reply within 24 hours.
There is no automatic refund or cancellation facility on the website. Any reversal or refund that is required following verification must be handled through the payment provider. Approval and processing time depend on the verified issue and provider; no fixed refund-processing or bank-credit timeframe has been set by the operator. We will communicate the applicable status when handling the request, rather than promise a universal number of days.
External sellers and direct creator support
Adult Money and wishlist shopping links lead to external sellers. Their checkout, delivery, cancellation and refund policies apply. ZeroBrainCells cannot cancel or refund a purchase it did not collect.
Payments made through a Fund My Life creator’s QR or UPI ID go to that creator. Contact the recipient and your payment provider about those transactions. They are separate from ZeroBrainCells’ ₹199 publishing fee.
Free features
Hatch, Wishlist browsing/boards and browsing Adult Money currently have no platform purchase charge, so there is no ZeroBrainCells purchase to refund for using those free features.